1. Services to customers Machines
Pre-sales service: Even before acquiring our customers, we focus on the general requirements of our customers. The R&D department we have, assist us to supply the designing services as per the needs of the clients.
Service in the sale: When an order is fixed and confirmed, we use to send follow-up table to the buyers in a committed time frame. This helps the buyers to be aware and known of actual state of his orders. The pictures of machine's and the relative information of products are duly sent to the buyers, so as to suit to their convenience and comfort.
i). Our machines are offered with a quality warranty of two years. Within the warranty phase, the maintenance and upkeeping of equipments as well the replacement of the machines' parts are costless. After the ending of guarantee interval, we offer long-term maintenance services and supply all the parts of equipments at budget friendly prices.
ii). The equipments our company deals in are delivered with installation details and operation guidebooks. The comapny offers plant layout designs without any cost.
iii). An expert or professional technician will be alloted to clientâ€™s by the company so as to deliver the guidance in regard with machines' fitting. The professed worker we assign to the customers will also give hold training to operators. For the usages of machines, we also provide complementary training to the operators, if they ask for it.
2. Services to customers -Spare parts
The machines will be provided with one cost-free spare parts box. Usually, these spare parts are abundant to run the machines for 2 to 3 years.
Timely verification and referencing of machines' parts so as to examine their felicity and good condition.
Consciousness and reactivity of our production segment for the assembling of special parts.
In case we get a special request, we provide the parts-manufacturing of all the Zhongyuan machines.
Escalation of the preparation time for making the assembly of stored parts.
The competitive logistics maintain the follow-up of shipment.
Accountability of spare parts so as to secure the customers with optimum follow-ups, no matter how old the machines are.
3. Services to customers - Technical assistance
The technical team of the company has rich and vast experience. (automation, mechanical, electrical, hydraulic, etc.)
We also offer customized and specialized solutions to cater the peculiar needs of our customers.
Give adaptable and practical instructions on the working sites as well as in company premises.
The equipments our company delivers, are accompanied with installation features and helpbook for operation. We also provide plant layout designs without any charge.
4. Services to customers - Training
TRAINING TO YOUR NEEDS: With its workforce of experienced & skilled trainers, Zhongyuan provides the practical and compliant training during a refit call-out. This training will be given to your working place, or on our company place. The training will give foolwing benefits:
Give a better comprehension of the componants of all offered machines.
Systematic maintenance of the machines in order to optimize their executions and performance.
Apprehend the viable breakdowns and cut down the risks of technical malfunctions.
Be in uniformity with latest quality standards.